FAQ

A: Yes, at Best Friends Cleaning, we supply all the necessary cleaning products, we only ask that we use your personal vacuum to prevent cross-contamination. We understand that every home is unique, so we ensure that our experienced cleaning professionals come prepared with the right products to effectively clean your space. Our cleaning products are eco-friendly and safe for both your family and pets, providing a thorough and safe cleaning experience. By providing our own supplies, we aim to make the process as convenient and hassle-free for our clients as possible.

At BestFriends Cleaning, we take punctuality very seriously. We understand the importance of being on time and respecting our clients' schedules. We strive to arrive at the scheduled time for every cleaning appointment. In the rare case of any unforeseen circumstances or delays, we will proactively communicate with you to make alternate arrangements. Our commitment to providing reliable and timely service is a core value of our business, and we consistently aim to uphold this standard for every client.

A: At Best Friends Cleaning, we offer multiple convenient methods of payment for our services. We accept cash, credit cards, and checks. We understand that flexibility in payment methods is important to our clients, and we strive to accommodate their preferences.

A: Yes, BestFriends Cleaning is fully insured for both liability and workers' compensation. This means that in the unlikely event of any accidental damage to your property or any injuries to our staff while working in your home, you can have peace of mind knowing that we are fully covered. Our insurance also extends to our cleaning products and equipment, providing an added layer of protection for both our customers and our employees. We believe in providing a safe and secure service, and our insurance coverage reflects our commitment to our customers' trust and satisfaction.

At BestFriends Cleaning, we understand that your time is valuable, and we aim to make the cleaning process as convenient as possible for you. You do not need to be home when our professional team comes to clean. Many of our clients provide us with a key, code, or alternative access method to their homes to allow us to clean while they are away. We take great care to ensure the security of your home and belongings while providing a thorough and trustworthy cleaning service. If you prefer to be present during the cleaning, we are happy to accommodate your preference as well. Our goal is to provide flexible, reliable, and high-quality cleaning services that meet your needs and exceed your expectations.